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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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emma strawderman

November 5, 2025

5  out of  5
rating by emma strawderman
"great customer service!!"
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Otha Ray Belville

November 4, 2025

5  out of  5
rating by Otha Ray Belville
"Excellent service and very quick processing of claims. Would recommend."
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MG

November 4, 2025

5  out of  5
rating by MG
"Their team is always great to work with! Hollee, specifically, is a true gem! We bought a new car on Friday and she had our old car off our policy and our new one on it before we even left the dealership! It gives such peace of mind knowing they have your back and they work quick! Plus, they are always so warm and welcoming in person or on the phone. Would highly recommend for any insurance needs!!"
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D. Colby Addison

November 4, 2025

5  out of  5
rating by D. Colby Addison
"Shirley Robertson at Julia Chew is great! She set us up with our policies and answered all questions promptly. Thanks!"
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naeem shahabi

November 4, 2025

1  out of  5
rating by naeem shahabi
"Be very careful with this agent. I had major issues with billing and refunds after canceling my car insurance policy. They refunded me only $5 even though I paid $167 just 10 days before cancellation, and their explanation made no sense. The billing process was unclear and unfair. If you’re someone for whom your money really matters, stay away from this agency — they are not transparent or careful with customer payments."
We responded:
"Naeem, I’m so sorry this has been confusing. We do not calculate nor send refunds from our local agency. The numbers we’ve shared with you come directly from State Farm and they are who is giving the information we’ve shared with you. There were changes made to your policy before you recently transferred to us, which are coming into play. We have asked corporate to give us a line by line breakdown which we will share with you as soon as we have it. I assure you we will continue to work with you on this issue -Julia"
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Wesley Addington

October 17, 2025

1  out of  5
rating by Wesley Addington
"Terrible customer service on the phone. The “woman” I was talking to was disrespectful and had a snarky attitude and hung up on me before I could say anything else."
We responded:
"Wesley, thank you for letting me know about this! I am horrified to hear this was your experience. We try so hard to provide exceptional service, so I’d like to find more details so I can ensue this never happens again! We will reach out to you this morning! - Julia"
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C Cogburn

September 18, 2025

5  out of  5
rating by C Cogburn
"Great customer service!"
We responded:
"Thank you for your feedback! We appreciate you! - Julia"
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Stefanie Cox

September 16, 2025

1  out of  5
rating by Stefanie Cox
"Terrible! They left me with out insurance and made me pay it afterwards when my father passed away! They were super rude and lied to get me to sign up. I didn’t want a device in my car to get a discount & the agent lied to me about it. When I told her I was not okay with that, she cancelled my insurance without telling me. That’s how it happened. I was so upset, I was driving long distances to work. The agent never told the truth & had to call me to say I needed to pay for insurance for several months, even if I did not have insurance covering me. The owner will not hear me out at all. It was so messed up to be treated like I did something wrong when I tried to talk with the owner about the agents lies. I would never trust them!!!!"
We responded:
"Hello Stefanie, thanks for the feedback, which is concerning. I’m sorry to hear about your frustrations. After reviewing our records, we don’t see any recent insurance coverage with us in the past year and a half, nor any requests from you for billing questions or assistance. We have emails from you thanking us for clarifying a few miscommunications in 2022, and an email requesting cancellation on a specific date 18 months ago. I will forward these to you and welcome you to reach out to me directly with any concerns you may still have. We strive to maintain clear communication and support for our customers, and regret to any miscommunication that has occurred . All my best, Julia"
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Hollye Arce

August 30, 2025

5  out of  5
rating by Hollye Arce
"My mom has been with the office for many years and referred me when i moved from Texas. I have now been with julia's office for 3 years, my adult kids too. They are always quick to respond. Like today i needed an updated dec page & Crystal Holtmyer had it to me within minute! I love their friendliness, responsiveness and patience when I have questions."
We responded:
"Holley, so kind of you to take time to share your experience. We appreciate you and your family! -Julia"
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Megan McConnell

August 29, 2025

5  out of  5
rating by Megan McConnell
"Crysta and team, thank you for the excellent customer service!"
We responded:
"We appreciate you Megan! Thanks so much! -Julia "
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Blake Barnett

August 21, 2025

5  out of  5
rating by Blake Barnett
"I called Crysta from the office and she was super helpful. They went overboard to resolve my issue in minutes. Highly recommend!"
We responded:
"So happy to hear this Blake! Appreciate you taking the time to share. Thank you for your trust in us! - Julia"
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Fiorella Giles

August 21, 2025

5  out of  5
rating by Fiorella Giles
"I’ve had State Farm for sometime now and love how they respond so quickly and are so helpful. Crysta is super sweet and always willing to help. She goes above and beyond every time I call with a question or issue."
We responded:
"Many thanks Fiorella! We appreciate your wonderful feedback. Crysta is terrific; can’t wait to share this with her. - Julia"
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Heidi Jennings

August 20, 2025

5  out of  5
rating by Heidi Jennings
"These guys are the best I have used them for almost 13years now wouldn’t even think of switchen up they have the best rates and treat you like family"
We responded:
"Heidi, we so appreciate you! Thanks for this; can’t wait to share with the team. We love that your part of our agency family! -Julia "
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Margot Tievant

August 13, 2025

5  out of  5
rating by Margot Tievant
"Great experience with Hunter who helped my with my car insurance"
We responded:
"Thank you Margot! Appreciate your kind words about Hunter. We’re so happy your with us! -Julia"
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mike F

August 12, 2025

5  out of  5
rating by mike F
"Very helpful and called back quickly."
We responded:
"Hello Mike! Thanks so much for the kind remarks. We appreciate you! -Julia "
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Tommy Bui

August 12, 2025

5  out of  5
rating by Tommy Bui
"We have been with Julia Chew at State Farm for over a decade now. Their customer service is above and beyond. They are quick to provide me with answers and guidance as needed for our insurances. They even are so thoughtful to recognize us on our birthdays! I would definitely recommend them."
We responded:
"Hello Tommy! You are so kind, thank you for this terrific review. We are so please hour part of our agency family. We love working with you both! -Julia"
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Janette Kirksey

July 29, 2025

5  out of  5
rating by Janette Kirksey
"This is an Amazing Group of People!!!!"
We responded:
"Janette, we appreciate you! Thank you for this great feedback! -Julia"
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Miranda Hooper

July 9, 2025

5  out of  5
rating by Miranda Hooper
"Great service - if I need something, they respond immediately. Thanks, Crysta!"
We responded:
"Thanks so much Miranda! Appreciate your kind words. Crysta is fantastic! -Julia"
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Michael Faulkner

June 5, 2025

5  out of  5
rating by Michael Faulkner
"Had a great experience dealing with with Andrea while getting life insurance for my daughter. Great job!!!!"
We responded:
"Thank you Michael! Appreciate your great feedback on Andrea. We’re so happy you’re with us! -Julia"
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Savvy

June 4, 2025

5  out of  5
rating by Savvy
"Always helpful and responsive"
We responded:
"Many thanks! Love hearing you’ve had a good experience. We appreciate you! -Julia"
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Ann Wood

June 2, 2025

5  out of  5
rating by Ann Wood
"Andrea was great to work with getting my new car added to current policy. She was able to insruct me on signing and getting necessary form back to her. Patience appreciated. Thanks."
We responded:
"Thank you Ann! Appreciate your feedback on Andrea, she does a terrific job. Thanks for your trust in us! -Julia"
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Breanna Thompson

May 29, 2025

5  out of  5
rating by Breanna Thompson
"These girls are AMAZING! They do whatever they can to help you out and get you the best rate!"
We responded:
"Thanks Breanna! We are so happy you’re here. Thanks for your kind words! -Julia"
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David Whitaker

May 29, 2025

5  out of  5
rating by David Whitaker
"Andrea exceeded my expectations. Great service and fast turnaround on my policy request. Perfect process and outcome."
We responded:
"Hi David! Thanks so much for these kind words about Andrea. She does a fabulous job, and I’m so pleased we exceeded expectations. We appreciate you and Kim so much! -Julia"
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Faithanne Davis

May 16, 2025

5  out of  5
rating by Faithanne Davis
"She was so kind! Answered all of my questions and even gave some much needed information and advice. She took care of all my insurance needs!"
We responded:
"Hi Faithanne! Thank you for taking the time to share your experience. I’m pleased you are happy and everything went well! - Julia "
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Leann Lorlovick

May 14, 2025

5  out of  5
rating by Leann Lorlovick
"Crysta always provides the absolute best customer service. She's always been extremely knowledgeable and helpful with any and all of my insurance needs. I highly recommend Julia Chew State Farm Insurance Agency."
We responded:
"Thanks so much Leann! We appreciate you so much and I’ll pass along your kind words about Crysta! -Julia"